DuelBits Privacy Policy

At DuelBits, we respect your privacy and are committed to protecting your personal data while you enjoy our games and sports markets. This policy explains how DuelBits Online Casino collects, uses, stores and shares information when you visit our site, register an account, or use our services. By accessing DuelBits, you confirm that you have read and understood how we handle your data.

Who We Are

DuelBits Online Casino is operated by Liquid Entertainment N.V., registration number 153298, registered at Zuikertuintjeweg z/n (Zuikertuin Tower), Willemstad, Curacao, under Curacao license GLH-OCCHKTW076092020. Management, payment and support services are provided by Herpestidae Services Limited, a wholly owned subsidiary registered in Cyprus under number HE 410029, 1 Avlonos, Maria House, 1075 Nicosia, Cyprus. Throughout this policy, "we", "our" and "us" refer to these entities acting together as the operator of our platform.

Information We Collect

We gather several categories of data to provide, secure and improve our services. When you create a duelbits casino account, we ask for your e-mail address, date of birth and basic identification details required for compliance purposes. We may also request additional verification documents during our Know Your Customer checks, particularly before processing larger withdrawals.

• We collect registration data such as your name, e-mail, country and chosen currency
• We record your deposit and withdrawal history, including cryptocurrency wallet addresses used with Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, Solana, XRP, BNB, TRON, Shiba Inu, Dai and USDC
• We track your gaming and sports betting activity, including wagers, bonus participation and VIP rakeback progress
• We log technical data such as IP address, browser type, device information and session timestamps
• We store communications you send us via live chat or e-mail, including [email protected] correspondence

How We Use Your Information

We use the information we collect to operate our casino safely and responsibly. Our policy is to process data lawfully, fairly and transparently, and only for purposes you would reasonably expect from a licensed operator.

• We verify your identity and age before allowing deposits or withdrawals
• We process transactions through your chosen deposit methods, including Visa, Mastercard, Skrill, paysafecard, Revolut, Interac and supported cryptocurrencies
• We calculate and credit rakeback, milestone bonuses and leaderboard prizes under our VIP Club
• We personalise promotions such as our Rookie Rush Welcome Offer and ongoing tournaments
• We monitor activity to detect fraud, money laundering and problem gambling patterns
• We respond to your enquiries through our 24/7 live chat and e-mail support

Legal Basis for Processing

We process your data based on the necessity to perform our contract with you, to comply with our regulatory obligations under our Curacao license, and, where applicable, based on your consent for marketing communications. You may withdraw consent at any time by contacting us.

How We Share Information

We do not sell your personal data. However, we may share information with trusted third parties who help us deliver our services. Our game providers, including NetEnt, Pragmatic Play, Nolimit City, Playtech, Evolution Gaming and others, may receive limited gameplay data necessary to operate their titles. We also share information with payment processors, identity verification partners, regulators and law enforcement when legally required.

• We share data with payment and blockchain partners to process your crypto transactions
• We disclose information to regulators under our Curacao licence when requested
• We may share data with fraud prevention and anti-money laundering services
• We never share your information with third parties for their own independent marketing

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, keep you logged in, and analyse how you use our platform. Our cookie practices are described in more detail in our separate Cookie Policy, and you can manage your preferences through your browser settings at any time.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our servers use encryption protocols, and access to sensitive information is restricted to authorised personnel only. While we take data security seriously, no system is completely immune to risk, and we encourage you to keep your login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, tax and regulatory obligations. Transaction records related to deposits and withdrawals may be kept for longer periods as required under anti-money laundering regulations applicable to our licence.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. We aim to honour these rights wherever reasonably possible and in line with applicable law.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing
• You can withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team at [email protected], and we will respond within a reasonable timeframe.

International Data Transfers

Because we operate internationally and localise our services for players across the United Kingdom, Spain, Germany, Brazil, France, Japan, China, Hong Kong, Turkey and India, your data may be transferred and processed outside your country of residence. We take steps to ensure appropriate safeguards are in place whenever such transfers occur.

Children's Privacy

Our services are intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we become aware that a minor has registered an account, we will close it and delete the associated data promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of DuelBits Online Casino after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, our support team is available 24/7 via live chat or e-mail at [email protected]. We are here to help you understand your rights and our practices whenever you need clarity.